Refunds and cancellation

Skipping meals and credits

If you know you will not need a meal, you can skip it in the app before that day's cut-off. Skipping returns the meal's full value — the meal, the Kaicho fee and the GST — to your account as opt-out credit. The credit is held until that meal's cut-off and is yours to spend after it.

• Credits are applied automatically against your next subscription payment.
• Credits have no cash value and cannot be withdrawn as money.
• A meal cannot be skipped after its cut-off has passed, because the food has already been planned and prepared.

Cancellations and refunds

• A paid week cannot be cancelled outright from the app. Instead you skip the individual meals you do not want, before each one closes, and their value returns to you as credit. Meals already served are not refundable.
• If you need a whole week cancelled, contact us and we will deal with it case by case.
• Where a refund is due — for example if a payment is taken but no subscription is created — it is returned to the original payment method automatically.
• If a kitchen cannot serve or deliver a meal you paid for, that meal's full value is credited to your wallet at once, on a credit note.
• Refunds to a card or bank account are processed by Razorpay and typically take 5–7 working days to appear.