Privacy Policy

Information we collect

• Account details — your name, mobile number and email address. Your mobile number is how you sign in.
• Delivery details — the delivery location you choose, and any address or landmark you provide, so your meals reach you.
• Location — if you grant permission, your precise device location, used to place your delivery pin on the map and to show your meal's progress on delivery day. We ask for precise location because a rider has to reach your actual door; an approximate location can be the wrong building. You can refuse it, or share only an approximate location, and still use the app by placing your delivery pin on the map yourself.
• Delivery address detail — your building or block, floor, room or flat, street, landmark, the name and phone number of whoever receives the meal, and any instructions you give the rider. Riders on your delivery see what they need to find you and hand the meal over. Kitchens do not see your phone number.
• Order and subscription history — the plans you subscribe to, meals you skip, credits you earn, and deliveries you receive.
• Payment records — the amount, date, and status of payments, plus the transaction reference from our payment processor. We never see or store your card number, UPI PIN, CVV or bank credentials. Those go directly to Razorpay.
• Device notification token — an anonymous identifier that lets us send you order updates. It identifies a device, not you.
• Technical logs — basic information such as error reports and request times, used to keep the service working.

If you deliver or cook with Kaicho

This section applies to people who register in the Kaicho Partner app as a delivery partner or a mess owner. It is in addition to everything above. We ask for more from partners than from customers because we are required to know who is handling food and money, and because we have to pay you.

• Identity and eligibility documents — a selfie, both sides of your Aadhaar, your PAN card, both sides of your driving licence, and both sides of your vehicle registration certificate. Every delivery partner rides a registered motor vehicle; we do not accept bicycles.
• Your details — full name, date of birth, the city or area you work in, and an emergency contact number we would call if something happened to you while working.
• Vehicle details — the type of vehicle you use and its registration number.
• Payout details — either your UPI ID, or your bank account number, IFSC code and the account holder's name. We use these only to pay you.
• Work record — your regular job and the days and meals you said you can work, leave you ask for, standby offers you accept or decline, the jobs you start and complete, and the reliability score calculated from them. Your score affects which regular jobs and extra slots you are offered, so it is shown to you in the app.
• Location at a handover — when you start a job or slide to confirm a pickup or a delivery, the app reads your device's precise location once and sends it with that confirmation. We use it to check that you were at the kitchen or the drop point, and we keep it with the delivery record.
• Location during a running job — during a running job (from Start job until the job is complete) the app shares your location every few seconds, also in the background, so Kaicho's team can see the route and help you on the road. It stops when the job ends. You can say no, or turn it off at any time in your phone's settings; the app then shares it only while it is open. Customers and kitchens never see it. Points are deleted after 90 days; a summary of each job's route is kept with the job.
• If you run a kitchen — your kitchen's name, the owner's name and contact number, the kitchen's address and map pin, your FSSAI licence number and a photo of the licence, both sides of the owner's Aadhaar, photos of the kitchen, your PAN and GSTIN if you have one, and your payout details (UPI ID or bank account). We use them to review your application, to list and pay your kitchen, and for tax invoices. The packing list the app shows you uses customer ID numbers, not customers' names or phone numbers.

How your documents are handled. Uploaded documents are stored in Google Cloud Storage, not on the device and not in the ordinary application database. They are never published, never shown to customers, and are opened only through short-lived signed links by the Kaicho staff reviewing your registration. We use them to verify that you are who you say you are and that you are entitled to ride, and to meet our legal and tax obligations. We do not sell them, and we do not use them for advertising or profiling.

How long we keep them. Your documents are kept while your partner account is active and for as long afterwards as tax, employment and transport law require us to be able to show who worked for us. If your registration is rejected, the documents from that attempt are deleted once the decision is final and any appeal window has closed.

Sharing. Customers never see your documents, your address, your location, your payout details or your score. Kitchens see only the first name of the rider collecting from them. Your payout details go to our payment provider so that money reaches you. Documents are disclosed outside Kaicho only where the law requires it.

Your rights as a partner. You can see and correct your details in the app, ask us to re-review a rejected document, and ask us to close your partner account by writing to us. Closing a partner account does not erase payment records we are legally required to keep.

Why we use it

• To create and operate your account.
• To take payment for subscriptions and to issue credits when you skip a meal.
• To pass your delivery details to the mess provider preparing your food and the person delivering it.
• To notify you about orders, deliveries and changes to your subscription.
• To generate GST invoices and meet our tax and accounting obligations.
• To respond to your support requests.
• To detect and prevent fraud and abuse.

We do not sell your personal information, and we do not use it for advertising.

Who we share it with

• Mess providers — the kitchen preparing your meal receives your name, delivery location and the meals ordered.
• Delivery personnel — receive the information needed to complete your delivery.
• Razorpay — our payment processor, which handles your payment directly under its own privacy policy.
• Expo and Google Firebase — Expo's push service (with Google Firebase Cloud Messaging on Android and Apple Push Notification service on iPhone) delivers push notifications to your device. They receive the device token and the notification text.
• Authorities — where we are legally required to disclose information.

How long we keep it

We keep your account information for as long as your account exists. When you delete your account, we remove your personal details — your name, mobile number, email and addresses.

We must retain financial records, including invoices and payment history, for the period required by Indian tax law. These retained records are no longer linked to your identifying details. This is a legal obligation we cannot waive, and it is why deleting your account does not erase past invoices.

Your choices and rights

• Access and correction — view and edit your details from your profile at any time.
• Deletion — delete your account from Profile → Delete account, or by writing to us. Any credit left in your wallet is refunded to you. Deletion is permanent and cannot be undone.
• Notifications — turn push notifications off in your device settings or in the app at any time.
• Location — revoke location permission in your device settings; the app continues to work.

Security

Your session credentials are stored in your device's secure hardware — the iOS Keychain or Android Keystore — rather than in ordinary app storage. Traffic between the app and our servers is encrypted in transit. Passwords are stored only as irreversible hashes; nobody at Kaicho can read your password.

No system is perfectly secure. If a breach affects your personal data, we will notify you and the relevant authority as required by law.

Children

Kaicho is not intended for children under 18, and we do not knowingly collect their personal information. If you believe a child has given us personal information, please contact us and we will remove it.

Changes to this policy

If we change how we handle your information, we will update this page and revise the date above. Significant changes will be notified in the app.

Contact us

Questions about this policy, or about your data, can be sent to main.kaicho@gmail.com.

Grievance Officer: Joe Joseph
Kaicho Logistics Private Limited
Email: main.kaicho@gmail.com
In accordance with India's Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer acknowledges complaints within 48 hours and resolves them within one month of receipt.